Appointment System Information

1st March 2015

There are many patient issues that can be sorted without the need for a GP appointment and this is what our receptionist's are trained to sort for you. 

The receptionist may ask for a brief indication of your condition or symptoms and will identify if the appointment falls into one of 3 main categories:

  •  Emergency - there are emergency appointments available on the day for conditions or symptoms that can not wait; examples include breathing problems, abdominal pain, mental health problems, severe back pain. Telephone lines are dedicated to these appointments between 8.00am - 8.30am. If you have chest pains, heavy bleeding/blood loss, difficulty breathing or have severe burns, reception will advise you to dial 999 or attend A&E.
  • Urgent - for patients who have a condition/symptoms that are likely to worsen if not treated the same day and/or their symptoms prevent them from functioning normally.
  • Routine - which covers any other need to see a GP or Nurse. All our routine GP appointments can now be booked up to 6 weeks in advance over the telephone, telephone line are dedicated to these appointments after 8.30am, in person or online. If you need to see the GP for an ongoing condition or as a follow-up to an urgent issue, please book a routine appointment.

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