All of our doctors will help you deal with Acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.
Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.
To book an appointment, please either:
- Call our main switchboard number - 024 76 266370.
- Visit reception in person.
- Book online
You can Pre book an appointment 4 - 6 weeks in advance.
We make every effort to keep appointment times but there may be occasions when they overrun.
Extended Hours Appointments
We offer commuter appointments from 7:20am each morning as well as Saturday morning appointments by appointment. Please contact reception to book an appointment or book online.
To Save Doctor Appointments - we have...
Nurses - Routine pill checks, blood pressure, chronic disease checks, dressings, imminent travel vaccinations, ear syringing.
Minor illness clinics (Nurse lead)
Dental problems - your NHS dentist is contracted to treat you for emergency and routine dental care.
NHS 111 Advice Line
Telephone appointments - to discuss results, queries and concerns.
Nurse Minor Illness Appointments
Our experienced practice nurses are available each day to deal with the following:-
- Sore throats, Coughs and Colds, Rashes and Earache
- Cystitus and Urinary problems
- Womens Health/Mens Health issues
Please consider our nurse minor illness clinics. This allows doctors more time to deal with more complicated issues and will often mean that you can get seen sooner – and shorten the waiting time for those needing to see a GP.
Our experienced practice nurses are usually available to deal with the following:-
- Heart, Diabetic. Asthma and Epilepsy reviews
- Imminisation and Travel vaccinations
- Ear syringing
- Oral contraception, Smear tests, “morning-after” pill, coil checks
- Dietary advice and "Stop Smoking!"
Chaperones for intimate examinations
We understand that it can be embarrassing or difficult to see the doctor or nurse alone for many problems. A chaperon can be provided by the practice to:
- Provide support, comfort and reassurance to patients
- Assist in the examination of patients
- Act as an interpreter
- Provide protection to healthcare professionals
If you feel you would like a chaperone present at your consultation with a Doctor or Nurse, please inform Reception who will be more than happy to organise one of our specially trained members of staff to support you.
In certain circumstances a telephone follow up appointment may be appropriate, e.g. continuing sick notes or monitoring your long-term medical condition. This can be arranged with your doctor and could help save an appointment slot
Allow adequate time for us to receive and process the result, If the hospital has requested a test it is generally the responsibility of the of the requesting doctor to write and inform patients of abnormal results rather than saying 'ask your GP'. Please refer back to your consultant for further guidance in these circumstances.
Always ask for test results generated by us. In circumstance a knowledge of actual values in certain conditions such as diabetes or cholesterol will help your self care.
We can book new antenatal appointments with the Midwife between 7-10 weeks, these are 1 hour appointments.
Always remember to bring to your appointments a sample of urine for the midwife to test. (which reception can provide you with)
If you have any pain,bleeding or gush of fuild please ring 024 76 967333, which is stated on your green book.
MAT B1 forms are given at over 20 weeks.
Our policy is NOT to prescribe unnecessary antibiotics. Click here for more details about the NHS antibiotic awareness campaign.
Retinal Screening - Your Guide to Diabetic eye screening
The retinal screening examination is specifically targeted at diabetic eye disease and the aim of the service is to examine the back of the eye to detect changes from diabetes which could threaten sight.
Screening is offered every year to anyone with diabetes aged 12 and over.
''Why should I be screened?''
Diabetic Eye Screening is important as it helps to prevent sight loss. As someone with diabetes, your eyes are at risk of damage from diabetic retinopathy. Screening can detect the condition early before you notice any changes to your vision.
''What is diabetic retinopathy?''
This condition occurs when diabetes affects small blood vessels, damaging the part of the eye called the retina. It can cause the blood vessels in the retina to leak or become blocked. This can affect your sight.
''Why is screening important?''
Eye screening is a key part of your diabetes care. Untreated diabetic retinopathy is one of the most common causes of sight loss. When the condition is caught early, treatment is effective at reducing or preventing damage to your sight.
Remember, diabetic eye screening is not covered as part of your normal eye examination with your optician. Screening does not look for other eye conditions and you should continue to visit your optician regularly for an eye examination as well.
''What will happen?''
- We put drops in your eyes to temporarily make your pupils larger. You may find the drops sting.
- We take photographs of the back of your eyes. the camera does not come into contact with your eyes. We send the photographs to an expert to review.
- The appointment will last approximately 30 minutes
- We send a letter to you and your GP within 6 weeks letting you know your screening results.
''What do I need to think about on the day?''
Practical hints and tips:
- Bring all the glasses and contact lenses you wear along with lens solution for contacts
- Bring sunglasses as your eyes can feel sensitive after the eye drops
- You may want to bring someone with you to the appointment
- Eye drops may affect your vision for a few hours, so you should not drive after your appointment.
If you wish to change or cancel your diabetic eye screening appointment, please call:
- 01788 663745
You can help to reduce your risk if you:
- Control your blood glucose as effectively as possible
- see your doctor regularly to check your blood pressure is not raised
- Attend your diabetic eye screening appointments
- Get advice if you have a problem with your sight
- Take medication as prescribed
You can read more about eye screening and diabetic retinopathy at: