We answer some of the most frequently asked questions.
“Q: How do I order my repeat prescription?”
From Monday 30th July 2018 repeat medication can be ordered in two convenient ways:
- By telephone from the NHS Coventry Precription Ordering Direct (POD) Service OR
- Online using our Patient Online Service
Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment.
- Please allow at least 48 hours after submitting your request before collecting your prescription from the surgery.
- Please allow at least 72 hours after submitting your request if you are collecting your prescription from a pharmacy.
- Your doctor will review all repeat prescriptions on a 6 monthly basis, certain repeat prescriptions may be authorised over the telephone with your GP if monitoring conditions are met.
- Patients with some chronic illnesses such as diabetes, hypertension, heart disease and asthma will need to be seen regularly in person for monitoring of their condition.
- Please tell us of any changes to your repeat prescription list made at the hospital or if you stop any medication by yourself
- Do not stockpile unwanted drugs at home – return them to your chemist
Antibiotic Policy - Our policy is NOT to prescribe unnecessary antibiotics .THIS IS REGARDED AS GOOD MEDICAL PRACTICE
“Q: When can I find out my test results?”
A: Please allow adequate time for us to receive and process the result, If the hospital/consultant has requested a test it is generally the responsibility of the of the requesting doctor to write and inform patients of abnormal results.
Our reception team are able to assist in your request for test results, please telephone the surgery after 10.00 am. Please be prepared to identify yourself, saying what the test was and when it was carried out.
We cannot always give full results over the phone. If the result requires further discussion, we will offer you an appointment. Due to our confidentiality and data protection policies, we will only give results to the person who has had the test.
“Q: I'm going on holiday, what vaccinations will I require?”
A: You don't always need vaccinations to travel abroad. If you do, the type of travel jabs you need depends on which country you're visiting and what you're doing.
You can find out which vaccinations are necessary or recommended for the areas you will be visiting on the following website link:
Our practice nurse's will be able to give you general advice about travel vaccinations and travel health over the telephone, this can be arranged through reception. We advise you check either on NaTHNac or over a telephone appointment with the nurse if you require vaccinations prior to booking your appointment.
Where possible, allow adequate time, at least eight weeks before you are due to travel, to have your vaccinations with the nurse, because some vaccinations need to be given well in advance to allow your body to develop immunity and some involve multiple doses spread over several weeks.
“Q: Where can I get the contraceptive implant fitted or removed?”
A: A contraceptive implant can be fitted or removed in surgery with Dr M Mahamooth. Only a specially trained doctor or nurse can fit or remove contraceptive implants.
Prior to any treatment, a telephone appointment will need to be arranged to speak with Dr M Mahamooth. This can be arranged through reception.
If for any reason we are unable to arrange an appointment in advance, you can book an appoinment through the city centre sexual health (GUM) clinic:
- Tel: 0300 020 0027
- Address: 3rd Floor, City Of Coventry Health Centre, Stoney Stanton Road, Coventry CV1 4FS.
“Q: How do I access my medical records?”
A: The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. If you wish to request access to the records held by the practice you will need to complete a 'medical consent' form, which will be provided by reception upon request.
Please be advised this comes under PRIVATE, Non-NHS paper work, which can take up to 21 days to complete and will be charged accordingly. This is in line with BMA (British Medical Association) approved national guidelines. For more information on why GP's charge fees click here: BMA
“Q: When do I need a doctor's fit note? (Formally known as sick note)”
A: If you're off work sick for more than seven days, your employer will usually ask you to provide proof that you've been ill. They may ask
for a fit note (formally known sick note) from your doctor. If you need a fit note, please contact reception, who may advise you to make an appointment or to speak to a doctor via a telephone consultation.
The seven days includes days that you don't normally work. When you work out how long you've been off sick, you should include weekends and bank holidays.
A fit note must be signed by a doctor. Your doctor will assess you, and if he or she decides that your health affects your fitness for work, they can issue a fit note and advise that:
- you are "not fit for work"
- you "may be fit for work taking into account the following advice"
“Q: I feel much better, can I go back to work before the end date on my fit note?”
A: Yes, with your employer's agreement, this can be before your fit note runs out. You may want to go back to work sooner if:
- you've recovered from your illness or injury more quickly than expected
- your employer can offer you support to help you return to work
- you will need an agreement from your employer if you want to go back to work before the end date on your fit note.
However you should NOT return to work If your employer thinks it's not safe for you to return, or would be bad for your health. You will have to stay off work until your fit note runs out and your doctor is happy for you to return to work
“Q: Do I need a note saying I'm fit for work?”
A: No, you do not need to see your doctor again to be signed back to work. If your doctor wants to assess your fitness for work again, they will advise you in consultation/over the telephone or on your existing fit note.
For more Information regarding fit for work and fit notes, click here: https://www.gov.uk/government/collections/fit-note and http://fitforwork.org/